We understand how frustrating it can be when something unexpected happens to your furniture. The good news is, you’re protected if you purchased a Furniture Care Protection Plan. You can take advantage of an easy, stress-free claims process designed to get you back to comfort quickly.

Easy Claims Process

We’ve made it simple. Here's what to do next:

File Your Claim Within 30 Days of Noticing the Issue

Claims are handled directly by Furniture Care Protection. You can get started here:
• Online: furniturecareprotection.com
• Phone: (888) 705-4001

No deductibles, no out-of-pocket costs
If the item can be repaired, it will be. If not, it will be replaced

While we’re not involved in the claim process itself, we hope this info makes it easy to get started. Your protection plan is designed to take care of these situations so you can get back to those "Oh Yeah!" moments at home.

→  View Furniture Care Protection Coverage Details

What the Furniture Protection Plan Covers

✓ Accidental stains – Food, drinks, ink, makeup, and more
✓ Rips, tears, cuts, punctures, or burns
✓ Pet damage – One-time coverage for scratches, bites, or stains (with Pet Plan)
✓ Damage to frame, springs, and mechanisms on upholstered furniture
✓ Seam separation and loss of resiliency in cushions, foam, or fiber
✓ Glass and mirror breakage on tables, shelves, or doors
✓ Wood surface damage – Including food/beverage stains, fading from sun exposure, and accidental scratches or dents
✓ Outdoor furniture coverage – Breakage of glass tops, punctures, weld failure, umbrella mechanisms (when purchased together)

What’s Not Covered
✗ General wear and tear
✗ Damage caused during moving (except when moved by Furniture Mall)
✗ Neglect, misuse, or intentional damage
✗ Acts of nature (fire, flood, lightning, etc.)
✗ Theft or infestations

It Moves with You—Your protection plan works anywhere in the United States—so if you move, your coverage comes with you